Companies of the world take note: When I like you and you do right by me, I will praise you and recommend you to anyone who will listen, but when you do me wrong? WATCH OUT because I will use every media possible to let the WORLD know that you suck!
A couple of weeks ago I was praising Nick because he had this broken Xbox and he had sent it in to be fixed, PAID $100 to have it fixed, and Xbox sent him back a still broken game system. He called them, they apologized, the told him that for his inconvenience they would fix the system AND give him a gold membership to Xbox Live AND a new game. Well guess what came in the mail today? A STILL BROKEN XBOX!! Now...I am mad.
Nick is at work at the moment otherwise I would TOTALLY be on the phone with these idiots and tell them EXACTLY what I think of them. But Nick has all of their correspondence stuff and really, he needs to be the one to follow through with them and make this right. I am practically sitting on my own hands to stop myself from calling them.
So basically we went to the website, filled out a repair request, PAID THEM since the system was no longer under warranty, and TWICE they have sent it back to us un-fixed. Does that seem right to anyone? Does that seem like it is acceptable to take one's money and NOT do what you were paid to do? I DON'T THINK SO!
Should they not make this right IMMEDIATELY, be prepared for a barrage of XBOX SUCKS comments to be randomly posted anywhere and everywhere I can get them. It will be my Facebook status, it will be in blogs, e-mails... I will contact any television station with a troubleshooter, I'll contact shows like Dateline and 20/20. I take this stuff seriously.
Many years ago I had a similar issue with HP. We bought a computer, I called them with a problem (the computer was 48 hours old) and their customer service person blanked out my hard drive and therefore deleted all of the programs that I had just paid Best Buy to install. Then they hung up on me! After DAYS of calling and complaining, I wrote to the president of HP (actually, I emailed their corporate office) and told them that I was now starting my campaign of news media to tell the world how HP treats their customers.
I got a brand new computer less than a week later.
I don't think that people should gripe just for the sake of griping but when you have been screwed by a multi-billion-dollar company, by all means gripe and gripe loudly!
I'll keep you posted...
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